Refund Policy

Thank you for shopping with Classic Woodstoves! We strive to ensure that you are satisfied with your purchase. If you need to request a refund, please review our Refund Policy below.

1. Eligibility for Refunds

1.1 Return Period
You may request a refund within 30 days of receiving your product. The product must be in its original condition, unused, and in the original packaging.

1.2 Non-Eligible Items
The following items are not eligible for refunds:

Products that have been used or installed
Custom or special order items
Items that are not in their original packaging
Products marked as “Final Sale”

2. How to Request a Refund

2.1 Contact Us
To initiate a refund request, please contact our customer service team at support@classicwoodstove.com Provide your order number and reason for the refund request.

2.2 Return Instructions
We will provide you with instructions for returning the product. Please follow these instructions carefully to ensure a smooth return process.

3. Return Shipping

3.1 Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for returns.

3.2 Packaging
Please pack the item securely in its original packaging to prevent damage during return shipping.

4. Refund Processing

4.1 Inspection and Approval
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. The product must be in its original, unused condition for a refund to be approved.

4.2 Refund Method
Approved refunds will be processed to the original payment method within 14 business days. If you used a credit card, please allow additional time for the refund to appear on your statement.

4.3 Partial Refunds
If only part of your order is returned, the refund will be issued for the value of the returned items only. Shipping costs are non-refundable.

5. Exchanges

5.1 Product Exchanges
If you would like to exchange a product for a different item, please follow the return process and place a new order for the desired product. Exchanges are subject to product availability.